Awalko LLC, USA Refund Policy

At Awalko LLC, USA, we prioritize customer satisfaction and strive to deliver high-quality digital and IT solutions. To ensure transparency, we provide the following guidelines regarding refunds.

1. Custom Services and Project-Based Work
Due to the nature of our business, which involves customized software development, mobile app creation, e-commerce solutions, and other tailored services, we operate under a strict agreement-based model.

Non-Refundable Deposits: For all project-based work, an upfront deposit is required to initiate the service. This deposit is non-refundable as it covers the initial project planning and resource allocation.

Refund Eligibility: Refunds may be issued in specific cases where Awalko LLC, USA fails to deliver services as outlined in the agreed-upon project scope or service contract. Clients must submit a formal refund request within 14 days of the issue arising.

2. Cancellation Policy
Clients may request to cancel a project or service before it has reached a milestone as defined in the project contract:

Cancellations made before the first milestone are eligible for a partial refund, excluding the non-refundable deposit.
No refunds will be issued for cancellations made after project milestones have been completed and delivered as per the agreed timeline.

3. Service Delivery and Satisfaction
We offer revisions and adjustments as outlined in each service agreement to ensure client satisfaction. Clients are encouraged to communicate their concerns promptly so that we can address and rectify issues efficiently.

4. Refunds for Non-Project-Based Services
For non-project-based services, such as software subscriptions or digital products, the following applies:

Refunds may be granted if the service is defective, and the issue is reported within 7 days of purchase.
Refunds will not be provided for user errors, dissatisfaction with design or style choices, or services/products provided outside of the agreed scope.

5. Process for Requesting Refunds
To request a refund, please contact us at [email protected], providing your:

• Full name
• Invoice number
• Description of the service or project
• Reason for the refund request
• Refund requests will be processed within 14 business days of receipt, and any approved refunds will be issued via the original payment method.

6. Changes to the Refund Policy
Awalko LLC, USA reserves the right to modify or amend this Refund Policy at any time. Any changes will be reflected on our website and communicated to clients via email.

7. Contact Us
If you have any questions about our refund policy, please reach out to:

Awalko LLC, USA

Email: [email protected]

Address: 1942 Broadway Boulder County, Co, 80302, USA

Phone: +17868878358